Following the developing situation around COVID-19 in Canada and globally, Danatec, a division of We Know Training, recognizes the importance of sharing details on our internal response plan and how we plan to continue supporting customers.
The rapid spread of this virus and the impact it has had thus far on all Canadians has led to a challenging time, and Danatec wishes to assure our customers of our continued support moving into the future.
We are a technology-enabled business, so much of our business is conducted almost entirely online or remotely. All online training and support will continue uninterrupted. If you need anything we are here.
Platform and course access
From our training courses to our hosted content and off-the-shelf courses, we will still continue business as usual, with no disruption across any services.
We will continue to allow learners and training administrators to access their training and records at any time from any location.
If you have any questions about your training in these difficult times, please feel free to contact us with any questions and we will be happy to assist you in any way possible.
Email and telephone support
Our Customer Care team will continue to be on call to offer support from 7 AM until 5 PM MST, every Monday to Friday. Our team is continuing to explore further opportunities to better support our customers and learners during this challenging time.
As always, the Customer Care team and I will ensure that you have everything you need to take and deliver your training. Please contact us at 1.800.465.3366 or firstname.lastname@example.org if you have any questions or concerns.